Microsoft 365 & modern workplace engineer

Dale Group Pty Ltd · Sydney, NSW (Hybrid) Current

Modern workplace engineering and systems administration across a multi-tenant managed services portfolio - clients spanning construction & infrastructure advisory, manufacturing, technology distribution, professional services, the performing arts, financial services and consumer retail.

• Leading the end-to-end OneDrive to SharePoint migration for a major construction & infrastructure advisory client - a large-scale, multi-site migration built on custom Graph PowerShell tooling, with a full permission audit and end-user training.
• Designed and deployed a custom Cursor IDE rollout under WDAC enforcement - signed MSIX with a Cursor-specific WDAC supplemental policy (Anysphere publisher signer rule), deployed via Intune as a line-of-business app, with full Defender exclusion and detection rules.
• Administer M365 across multiple tenants - Exchange Online (mail flow, tenant allow/block, message trace), SharePoint/OneDrive, Teams, Purview (eDiscovery, content searches, email purges) and Conditional Access.
• Manage cross-tenant scenarios - B2B guest access, GDAP via Partner Center, cross-tenant access policy design, and mailbox-delegation workarounds.
• Built PowerShell tooling for bulk operations - Copilot license assignment, tenant-wide send-volume analysis, mailbox auditing and OneDrive content discovery.
• Investigated and responded to security incidents - suspected BEC, phishing triage, spoofed DocuSign campaigns and elevated-privilege requests - recommending least-privilege alternatives.
• Filled the IT controls section of a client FY26 ASA315 external audit - 21 controls across 6 systems with evidence-backed responses.

Inghams Group Limited · Sydney, NSW (Hybrid)

L1/L2 technical support across Inghams Group operations in Australia and New Zealand, supporting a workforce spanning office, manufacturing and field environments.

• Triaged and resolved incidents across Windows endpoints, M365 services, Active Directory and core business applications.
• Worked within an established ITSM environment, maintaining accurate ticket records and adhering to SLA targets in a high-volume enterprise setting.

South East Water · Melbourne, VIC (On-site)

Victorian Government-owned water corporation serving a large population across the south-east. Engaged as project engineer on the enterprise-wide Lifecycle Refresh Program.

• Coordinated end-to-end delivery of the enterprise Lifecycle Refresh Program - planning, scheduling, deployment and stakeholder coordination.
• Managed the Windows 10 → Windows 11 upgrade across all business devices with minimal disruption.
• Oversaw the full device lifecycle - asset tracking, stock management, logistics and decommissioning.
• Developed automation scripts to streamline build and imaging, reducing manual workload and improving consistency.
• Acted as primary point of contact for project stakeholders, providing status updates and ensuring high client satisfaction.

Prolinx Ltd · Watchfield, UK

UK MSP delivering secure hosting to public and private sectors, processing UK Government Security Classifications. ISO-certified, ITIL-aligned, 24/7 service desk and security operations.

• Provided operational leadership, acting as deputy Shift Leader during peak periods and absences.
• Coached the Service Desk team to consistently meet performance standards.
• Managed and coordinated Major Incidents - timely customer communication and effective cross-team resolution.
• Held multiple UKSV (UK Security Vetting) clearance levels, enabling work in UK Government classified environments.

Prolinx Ltd · Watchfield, UK

First point of contact for internal and external customers across a UK Government MSP environment, handling calls, emails and tickets to ITIL standards.

• Logged, categorised and prioritised incidents to defined SLA and KPI targets.
• Resolved a wide range of technical issues at first contact using SOPs and structured troubleshooting.
• Identified root causes promptly to minimise downtime and contributed quality/efficiency improvements.